How PtEverywhere drives attendance and engagement
Automated appointment reminders
Set your cadence (48 hours, 24 hours, same-day) and let PtEverywhere send branded SMS, email, or push notifications for every visit type. Patients confirm, cancel, or reschedule straight from the message; the scheduler updates instantly and wait-list automations can fill newly freed slots.
Broadcasts & drip marketing campaigns
Need to announce holiday hours, launch a balance-class series, or nudge post-discharge patients back for an annual check-up? Build a quick bulk message or an evergreen drip marketing campaign that segments by diagnosis, plan-of-care stage, payer, or last-visit date. Health tips, renewal offers, and motivational check-ins land automatically. No Mailchimp® export required.
Two-way secure chat
Patients reply to reminders, attach progress photos, or ask “Is this soreness normal?” Therapists answer between sessions, and every conversation—time-stamped and encrypted—saves to the chart. Push alerts keep exchanges timely, yet personal numbers stay private.
Smart templates & personalization
Pull tokens for first name, therapist, clinic location, or visit time to make messages feel human. Set distinct voices for pediatrics versus sports performance, and translate automatically for Spanish-speaking patients.
Integrated workflows & analytics
Because messaging lives in PtEverywhere’s all-in-one database, every action triggers downstream automations:
Patient confirms → removes “tentative” flag and locks the slot.
Patient cancels → fires wait-list alert and updates utilization dashboard.
Campaign click → tags patient as “interested” in wellness package and notifies front-desk.
Administrators view no-show trends, message open/response rates, and revenue recaptured from wait-list fills in real time, then tweak cadences or content for maximum ROI.
Use-case snapshots
| Practice stage |
Key headaches |
How PtEverywhere helps |
| Cash-based startup |
Limited staff for follow-ups |
Hands-free reminders and wait-list fills let therapists focus on treatment, not dialing phones. |
| High no-show clinic |
Frequent late cancels dent revenue |
Multi-touch reminder cadence plus instant reschedule links cut no-shows and refill gaps fast. |
| Wellness memberships |
Need ongoing engagement between re-evals |
Automated drip marketing campaigns deliver monthly tips, check-in surveys, and renewal offers. |
Beyond reminders: measurable business impact
Clinics activating PtEverywhere’s full messaging suite often see:
- 10-15 % uplift in monthly visit volume from reclaimed cancels and wait-list fills.
- 2–3 hours of front-desk time saved per provider, per week—worth thousands annually.
- Higher Google® review counts, driven by automated “How was your visit?” prompts sent two hours post-check-out.
- Documented audit trails for every outreach, proving HIPAA compliance and reducing risk.
Because every SMS, email, and chat sits inside the same encrypted platform, there’s no hopping between third-party tools and no wondering whether that “left voicemail” note ever happened.
Deep-dive resources
Auto Messages Save Time, Money and Improve Patient Care
Guide to Patient Marketing in the PT Industry
How to Calculate ROI for Appointment Reminder Texts
