Frequently Asked Questions

General FAQ

How do I Login?

To login please visit or download our easy to use mobile application via the App Store and Google Play Store.

I forgot my password. What do I do?

Please follow the instructions below to change/request a new password:

1) Visit the PtEverywhere login screen at or the mobile app
2) Click on the Need help logging in? link
3) Enter your email or username
4) Reset your password by answering your security question or by sending a link to your email
5) Enjoy PtEverywhere!

How do I complete the Account Registration?

You will receive an email notification upon the initial registration. You have to login within 7 days upon receipt of the registration email. If 7 days has passed, follow the prompts under the FAQ called "I forgot my password. What do I do?".

The application keeps loading. What do I do next?

1. Your computer may have run out of memory, and can’t load the site while also running your apps, extensions, and programs. To free up memory:
Close every tab except for the one that’s showing the error message.
Quit other apps or programs that are running.

2. Quit Chrome and reopen it:
Windows: Press Ctrl + q.
Mac: Press ⌘ + q.
Then reopen any tabs that were open before:
Windows: Press Ctrl + Shift + t.
Mac: Press ⌘ + Shift + t.

When trying to log into my account there is a pop up saying “New version available...Reload Now” . What do I do?

We recently released an update to PtEverywhere. Please click the "Reload Now" button to make sure that you have the latest version available.

On Mobile:
Please visit your Apple or Google Play store, search for PtEverywhere, and update the latest version of PtEverywhere.

What do I do if I forgot the answer to my secret question?

Unfortunately for privacy purposes we are unable to assist you with this issue, please contact your provider/clinic.

How do I update my PtEverywhere Application?

Following please find the instructions on how to update PtEverywhere:

For web browsers on PC:
1) Press CTRL + F5 to clear the cache
2) Enjoy your updated PtEverywhere App!

For iPhone/iPad:
1) Go to your iPhone’s home screen and tap on the App Store icon
2) After the App Store opens, tap the Updates icon in the bottom right corner of your screen
3) You may choose to update all of your apps by tapping on the “Update All” on the top right corner, or simply scroll to the PtEverywhere app and tap update
4) Enter your Apple Password and wait for your app to update
5) Enjoy your updated PtEverywhere App!

For Android Phone/Tablet:
1) Search and open the Play Store icon
2) After the Play Store opens, tap the Menu button on the top left screen (the menu icon is represented by three gray lines stacked)
3) After the menu opens, tap “My apps & games,” you may select to update all of your apps by tapping on “Update Now,” or simply scroll to the PtEverywhere app and tap update
4) Wait for your app to update
5) Enjoy your updated PtEverywhere App!

Please feel free to reach out if you have any questions or concerns.

How do I change my email?

1) Please login to your PtEverywhere account
2) Click on your name in the upper right corner > Account Settings
3) Click on My Profile on the left
4) Click Edit on the top right corner
5) Under Contact Information go to Email and make the necessary changes
6) Click or Tap on Save on the upper right corner
7) Enjoy PtEverywhere!

Which browsers are supported by PtEverywhere?

All browsers are supported by PtEverywhere, however, we recommend Google Chrome for optimal experience.

How can I get a Demo of the product?

Thank you for interest in PtEverywhere. Requesting a demo is easy as 1,2,3… simply visit our webpage at and click on “Request a Demo”. Fill out the necessary information in the prompt boxes and click send. Shortly one of our team members will reach out for further assistance.

I have a support question, where can I reach out?

We love to help, and answering everyone’s questions in a timely manner is our goal. Please visit our website at and click on “Talk to Support” or you can reach out to

Where do I logout of my account?

To logout your account, click on your name on the top-right corner and then click on Log Out.