September 2, 2022

15 Key Performance Indicators in Physical Therapy


Essential KPIs for PT Clinic Performance

We measure everything in life: from our success to our relationships, there is always a scale that we determine is the golden rule, and most people dictate their actions in relation to their distance to that line.

So why wouldn’t you use measurements and benchmarks in your business?

KPIs are important for your business because they offer insight and evaluations for you to analyze and pinpoint places for improvement.

For PT clinics, understanding and applying the right physical therapy productivity benchmarks is crucial for operational excellence and patient outcomes. Let's delve into the KPI physical therapy metrics that are pivotal for the growth and efficiency of your PT practice.

What are Key Performance Indicators in Physical Therapy?

KPIs are Key Performance Indicators, and they offer a variety of benefits to your business. They are metrics that have a wide range of applications within a physical therapy company.

Key performance indicators can be used to assess financial performance, operational efficiency, and strategic effectiveness.

Before we get into the physical therapy KPIs that are helpful for you to assess, let’s discuss where to find these metrics.

The answer: your EMR system, like the one offered by PtEverywhere.

Throughout the EMR software, and on your dashboard, there are easy indicators that display to you your metrics in relation to many things, such as retention, revenue, visits etc.

Here are some physical therapy performance metricsthat you should be assessing for your business.

Top 15 PT Clinic Performance KPIs

From gauging the effectiveness of treatment plans to optimizing patient flow and maximizing revenue, KPI physical therapy metrics illuminate the path to enhanced clinic performance.

Delve into physical therapy productivity benchmarks that every PT clinic should monitor to ensure sustained growth and outstanding patient care.

Productivity Measurements

  1. Number of new monthly patients. Evaluate how many new monthly patients you are booking, and decide from there what your goal is to be for the following month(s) regarding new patient visits.
  2. Number of visits per patient. How many times do you see each patient? This can assist in creating a personal metric for your physical therapy clinic regarding various injuries, treatments, and plans.
  3. Discharged/completed patients. These are the patients that have completed their therapy with you. How long did it take them? How efficient was the treatment plan?
  4. Vacant hours for PT. These are the hours between patients that the PT clinic has, and this should reveal how many hours throughout the day there are no patients. The goal may be for you to book those empty slots.
  5. Cancellation rate. How many appointments are canceled throughout the week? If this number is high, or is higher than past metrics, finding the reason may help business.

Revenue Measurements

  1. Monthly billing charges. This is the overall billing you do, without accounting for insurance or any other factors.
  2. Charges per visit. How much are patients being charged for particular services? This may help with retention, or you may even realize you are undercharging for certain services.
  3. Charges per patient. How much is each client being charged for their personalized care plan? 
  4. Your expenses. These are the expenses you accumulate throughout the month for keeping your business open, from software to other essential services.
  5. Collected charges. This is how much you get after insurance or any other deductions, and this also pays for your business expenses.

Physical Therapy Marketing Metrics

  1. Website visit. This should indicate to you how much traffic you have on your site, and you can compare what days of the week and hours of the day seem to be most popular.
  2. Unique site visitors. How many new visitors have visited your site in the last week? Month? Where are they visiting from? Where do they live? 
  3. Social media followers. Does your social media grow when you post? Why or why not? Does much of the traffic to your site come from social media?
  4. Email clicks. How many people receiving your emails or newsletters actually click? Does the percentage go up when you send it again?
  5. New clinic inquiries. How many new inquiries do you receive weekly/monthly? Deciding the goal is important.


Key Performance Indicators for Outpatient Clinics

For outpatient clinics, leveraging specific physical therapy performance metrics is vital for ensuring the best outcomes, for the business AND the patient. These KPI physical therapy metrics provide a comprehensive view of clinic performance, encompassing aspects from patient satisfaction to financial management and operational efficiency.

By focusing on these tailored metrics, outpatient clinics can optimize their services, improve patient outcomes, and achieve sustainable growth.

  1. Patient Satisfaction Scores: Evaluating patient feedback to measure satisfaction levels, crucial for quality improvement and reputation management.
  2. Average Treatment Effectiveness: Assessing the effectiveness of treatment protocols in achieving desired patient outcomes.
  3. Referral Rates: Monitoring the rate at which current patients refer others, indicating trust and satisfaction with the clinic’s services.
  4. Operational Efficiency Ratios: Measuring the ratio of clinical hours to administrative hours, to optimize resource utilization and reduce overhead.
  5. Wait Times and Service Accessibility: Tracking patient wait times from appointment booking to service delivery, a key factor in patient experience.
  6. Compliance and Follow-up Rates: Evaluating patient adherence to prescribed treatments and follow-up visits, indicative of engagement and treatment success.
  7. Employee Satisfaction and Turnover Rates: Understanding staff satisfaction and retention, as employee morale directly impacts patient care and clinic atmosphere.
  8. Cost per Patient Visit: Analyzing the cost involved in each patient visit to optimize financial planning and resource allocation.
  9. Revenue Growth Rate: Tracking the clinic’s revenue growth over time to assess financial health and market position.
  10. Digital Engagement Metrics: Measuring online interaction through clinic’s website and social media platforms, reflecting the effectiveness of digital marketing strategies.

By consistently monitoring and analyzing these key performance indicators for outpatient clinics, clinic administrators and healthcare professionals can make data-driven decisions to refine their operational strategies, enhance patient care, and foster a thriving clinic environment.


Regardless of how far along you are in your clinic or professional journey, analyzing key performance indicators in physical therapy is key to progressing and improving some areas you may be falling behind in.

As a PT clinic, it is vital you are tracking where your income is coming from, and what you can improve to see success rates in the next few months and years to come.

About PtEverywhere

PtEverywhere (think “Physical Therapist Everywhere” AND “Patient Everywhere”) was founded with an athlete’s mindset and a lofty objective: to create a new paradigm for physical therapists and patients, one with a modern approach to using technology to create a new level of interactive communication between physical therapists and their patients, while also accelerating therapist and patient successes, both inside and outside of the clinic.


PtEverywhere is the next wave in patient care. With the all-in-one physical therapy practice management software system, therapists can streamline their client communications, ensure patient compliance, and reduce overhead – all from one mobile cross-platform solution.

Schedule a demo with PtEverywhere today!