Privacy Statement
Online and Mobile Privacy Statement
Welcome to PtEverywhere's website and/or mobile application ("App"). We respect your right to privacy and value the trust you have placed in us. We work hard to protect the information you provide online.
What Information Does PtEverywhere Collect?
When you register or log into your online PtEverywhere accounts via the App, you may be required to share certain personal information with us, for example, your name and address, or other information that can be used to identify you. We may supplement the information that you submit to us online with other personal information that we legally obtain about you from public and non-public records. When you return to your PtEverywhere accounts, this personal information may be used to "authenticate" or confirm your identity in order to secure and properly restrict access to your online accounts.
Through our websites, we collect information using tiny text files called "cookies". Cookies track the pages you visit and they make web pages load faster and improve your online experience.
When using certain functions via the App, your location information may be used if your mobile device uses global positioning system ("GPS") technology, trackers or other location tools. If you allow your location information to be obtained, we will use this information solely to return your estimated location and to provide you with more personalized results and/or services. PtEverywhere does not monitor your GPS tracking or location information and does not save this information.
The App uses images in two different ways. Images that are part of your home exercise program remain on your device for your own use and are not uploaded to PtEverywhere servers. Separately, you may choose to attach an image to a document or to a message with your provider. When you choose to do so, that image is uploaded to PtEverywhere servers and becomes part of the record or conversation you attached it to. We do not access the photo library on your device beyond the images you specifically select.
How We Use Your Personal Information
We do not sell your personal information unless you authorize us, in writing, to do so. Any personal information you provide on our websites or App will be used for the purpose stated on the page where it is collected and in accordance with applicable laws and regulations. To support our business operations and to provide services to you, we may share the information we collect about you with our Customer Service Department, employees and/or third parties that work for us. We may use contact details (including phone number) to send service-related communications such as email or SMS reminders, and to process opt-in/opt-out requests.
Data Retention
We retain personal information only for as long as necessary to provide our services, to comply with our legal, regulatory, and contractual obligations, to resolve disputes, and to enforce our agreements. How long we keep information depends on what it is and why we hold it.
Account information is retained for as long as your account is active. When your account is closed, or when you ask us to delete it, we remove it as described in the section below.
Health and treatment records are hosted by PtEverywhere on behalf of the physical therapy clinics that use our software. The clinic, not PtEverywhere, controls this information and determines how long it is retained, consistent with the federal and state laws that apply to that clinic's records. We retain it for as long as the clinic instructs us to. When a clinic's agreement with us ends, we return or delete the health information we hold on its behalf in accordance with our Business Associate Agreement with that clinic.
Payment and transaction records are retained for the periods required by applicable tax, accounting, and audit obligations. Payment card details are held by our payment processors, not by PtEverywhere.
Records of your communication preferences are retained for as long as applicable communications law requires. If you ask us to stop sending you email or text messages, we keep a record of that request so that we can continue to honor it.
Usage information, including cookies, analytics data, and application logs, is retained for a limited period and is then deleted or aggregated into a form that no longer identifies you.
Location information is not retained. It is used on your device only to determine your time zone.
Information removed from our active systems may persist briefly in encrypted, access-restricted backups before being overwritten in the ordinary course. Our internal retention schedules govern the specific periods for each category above.
How to Request Deletion of Your Data
You may request that we delete the personal information we hold about you. To submit a request, visit https://www.pteverywhere.com/data-deletion-request and complete the form, or email [email protected] with the subject line "Data Deletion Request."
Please include your full name, the email address and/or mobile number associated with your account, and the name of your physical therapy clinic if applicable. We will verify your identity before acting on your request, and may ask for additional information for that purpose. We will acknowledge your request within 10 business days and complete verified requests within 30 days. If we need additional time, we will tell you why and when to expect completion.
You may also delete your PtEverywhere account by submitting the form above. Deleting your account removes your profile, login credentials, saved preferences, and marketing contact information from our active systems.
When we delete your account, we remove your profile and account data as described above. We may retain limited information where the law requires it, for example, records required for tax and accounting purposes, records needed to honor an email or text message opt-out, and information we must preserve in connection with a legal claim, audit, or investigation. Any information we retain is limited to what is necessary for that purpose and is deleted when the requirement ends.
If you are a patient of a PtEverywhere clinic, your treatment records are owned and controlled by your physical therapy clinic. PtEverywhere hosts them on the clinic's behalf as its service provider and HIPAA Business Associate. We cannot delete these records without the clinic's authorization, and federal and state law require clinics to retain treatment records for a minimum period. Please direct requests to delete, amend, or obtain a copy of your treatment records to your clinic. If you contact us instead, we will forward your request to your clinic and support them in responding to it.
For any question about this policy or our handling of your information, contact us at [email protected], or write to Inovaetion LLC DBA PtEverywhere, Attn: Privacy, 2000 Centregreen Way, Suite 140, Cary, NC 27513.
Does PtEverywhere allow unaffiliated third parties to access data collected on PtEverywhere's websites?
You may choose to share information about your visits to PtEverywhere's App or public website, PtEverywhere.com, through email and social networking sites that are not affiliated with PtEverywhere. If you access these sites through PtEverywhere.com, PtEverywhere will allow third-party companies to collect certain anonymous information about your visits in order to provide advertisements about the goods or services they offer that may be of interest to you. These companies use a cookie or third-party web beacon to collect this information. No individually identifiable information (such as your name or address) will be made available to these companies.
Cookies and Tracking Technologies
This section describes how PtEverywhere uses cookies and similar technologies on our public website (www.pteverywhere.com) and our marketing landing pages (pages.pteverywhere.com). A cookie is a small text file stored on your device; we also use related technologies such as pixels, tags, and local identifiers, which we refer to collectively as "cookies" here.
The categories of cookies we use
Strictly necessary (always active). These are required for the site to function and to remember your privacy choices, so they are set without consent. Examples are a cookie that records your cookie choice so we do not ask again on every page, and a cookie that lasts for your browsing session and records whether you are visiting from the United States, so we can apply the right choices described below.
Analytics and marketing. These help us understand how visitors use the site and measure our advertising. Whether they are on before you make a choice depends on where you are (see "Your choices" below). They include:
- Google Analytics, loaded through Google Tag Manager, to measure site usage and traffic.
- Advertising tags from Google Ads, Microsoft Advertising, LinkedIn, Meta, Reddit, and TikTok, loaded through Google Tag Manager, to measure the results of our ads and, for some of these providers, to show our ads to people who have visited our site.
- HubSpot, for website analytics, contact attribution, and our live-chat widget.
- Microsoft Clarity, loaded through Google Tag Manager, for aggregated, masked session analytics and heatmaps.
- Leadsy, loaded through Google Tag Manager, to identify the businesses that visit our site.
- First-party analytics, which use visitor and session identifiers to measure campaign and page performance across our website and landing pages.
Your choices
Visitors in the United States. We use an opt-out model. Analytics and marketing cookies load when you visit, and a banner tells you so. Select "Opt out" on the banner, or "Your Privacy Choices" at the bottom of any page, to turn them off. When you opt out, we delete the non-essential cookies we had set and stop loading these technologies in that browser.
Visitors outside the United States. We use an opt-in model. No non-essential cookies are set until you select "Accept." Until you choose, we send Google Analytics a limited signal under Google Consent Mode with analytics and advertising storage set to "denied", which does not set any cookie on your device. You may select "Reject" to decline.
Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out and do not load analytics or marketing technologies, wherever you are.
We work out whether you are visiting from the United States from the approximate location of your internet connection, as reported by our content delivery network. We do not store your IP address for this purpose.
You can change your decision at any time by selecting "Your Privacy Choices" at the bottom of any page. When you reject, opt out, or withdraw consent, we delete the non-essential analytics and marketing cookies we had previously set, other than cookies that are strictly necessary.
You can also control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.
Representative cookies
The specific cookies, providers, and retention periods may change as our providers update their products. A representative list:
| Cookie / pattern | Set by | Purpose | Category |
|---|---|---|---|
| pte_consent, lp_consent | PtEverywhere | Stores your cookie choice | Strictly necessary |
| pte_region | PtEverywhere | Records for the browsing session whether you are visiting from the United States | Strictly necessary |
| _ga, _ga_*, _gid | Google Analytics | Usage and traffic measurement | Analytics |
| _gcl_* | Google Ads | Ad conversion measurement | Marketing |
| _uetsid, _uetvid | Microsoft Advertising | Ad conversion measurement and remarketing | Marketing |
| li_*, bcookie, lidc | Ad conversion measurement and remarketing | Marketing | |
| _fbp, _fbc | Meta | Ad conversion measurement and remarketing | Marketing |
| _rdt_uuid | Ad conversion measurement and remarketing | Marketing | |
| _ttp, ttcsid* | TikTok | Ad conversion measurement and remarketing | Marketing |
| hubspotutk, __hstc, __hssc, __hssrc, messagesUtk | HubSpot | Analytics, contact attribution, live chat | Analytics / marketing |
| _clck, _clsk | Microsoft Clarity | Aggregated, masked session analytics and heatmaps | Analytics |
| First-party visitor, session, and UTM identifiers | PtEverywhere | Campaign and page performance measurement | Analytics |
Visitors in the EU, EEA, and UK
Where the GDPR or UK GDPR applies, our legal basis for setting non-essential cookies is your consent, which you provide through the banner described above and may withdraw at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
Your California Privacy Rights: Do Not Sell or Share My Personal Information
If you are a California resident, the California Consumer Privacy Act (as amended by the California Privacy Rights Act) gives you the right to opt out of the "sale" or "sharing" of your personal information, including sharing for cross-context behavioral advertising. Some of the analytics and advertising cookies described above may constitute a "sale" or "sharing" under California law.
To opt out, select "Your Privacy Choices" at the bottom of any page and then "Opt out", or enable Global Privacy Control in your browser. Either one stops these technologies and deletes the related cookies as described above. You may also contact us using the details in the "Contacting Us" section of this statement to exercise your California privacy rights, including the rights to know, delete, and correct your personal information. We will not discriminate against you for exercising these rights.
The cookie and tracking practices described in these two sections reflect our websites as of October 2026.
How We Keep Your Information Safe
PtEverywhere uses many safety measures to make sure your information is secure. Examples include firewalls and data encryption. We regularly review the security of our electronic systems, including our web pages. We check to make sure our security systems stay up to date and work.
Contacting Us
When you email us, please do not include information you want to keep private. This includes information that could be used to identify you. While the email is on its way to us, someone else may intercept or read it. If you see an email address or a link on a PtEverywhere website that opens an addressed email, do not use it to send private information.
We do not require you to communicate with us electronically. Feel free to call us or mail us a letter if you prefer. You can also contact us to ask that a customer service representative call you. Our main customer service phone number is listed on https://www.pteverywhere.com/about
Contacting You
We may send you emails about general health coverage and related topics.
Text Messages (SMS)
If you provide your mobile phone number and opt in, PtEverywhere (or our service providers) may send you marketing text messages, including product updates, promotional offers, and other marketing communications. Message frequency varies. Message and data rates may apply.
Consent & Opt-Out
You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP. After you opt out, you may receive a final confirmation text and then no further messages (unless you later re-opt in).
Message Frequency & Costs
Message frequency varies. Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.
Service Providers & Sharing
We may use third-party providers to deliver text messages. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. We do not sell your mobile number or share it with unaffiliated third parties for their marketing purposes.
Links to Other Sites
To provide you with valuable information, now and then our websites and App have links to third-party websites we do not own or control. A link does not mean we approve or endorse a site. We are not responsible for the quality, accuracy, security or privacy practices of sites we do not own. Be sure to read the privacy statement of each site you visit.
Does This Privacy Statement Apply if I'm Not in the U.S. When I Use or Visit PtEverywhere's Websites or App?
When you use our websites or App from outside the United States, including when you are in the European Union ("EU"), it means you consent to have the personally identifiable information you give us processed outside of the country and, if applicable, outside of the EU.
Terms of Use
When you use our websites or App, you agree to the terms of this statement. This statement is not intended to, and does not create any contractual or other legal rights in or on behalf of any party.
Changes to Our Online and Mobile Privacy Statement
PtEverywhere may change this statement from time to time without notice. The most recent revision date will be listed below and the posted version of the statement will apply to your use of our websites and App.
Thank you.
Rev August 2026