How to Build a Better Patient Experience with Digital PT Intake Forms

How to Build a Better Patient Experience with Digital PT Intake Forms

Digital intake forms are the best and most efficient way to collect patient information, and you're probably already using them in your physical therapy clinic.

Besides being a safe and secure way to gather accurate patient data, it can also play a crucial part in the ever-so-important patient experience. If your client feels your clinic gives them a unique, individualized interaction, they will keep returning for your PT services.

1. Make digital pt intake forms easy-to-navigate

Even though you're a PT, you still know the frustrations of being a patient. The registration process can be frustrating, lengthy, and BORING. Your clinic forms don't have to follow suit.

What are some ways to make digital pt intake forms user-friendly?

• Keep them short, sweet, and to the point - The average human attention span is 8.25 seconds.
• Avoid medical jargon - Keep the language clear and concise.
• Limit text fields - Create a drop-down menu when possible.
• Test it out - Before your form goes live, test it yourself.
• Keep patients updated - Stand out by staying in touch after form submission.

2. Have the digital pt intake forms available on multiple devices

Improving the patient experience also means improving the digital healthcare experience. People value convenience, especially when it applies to their health.

• "80% of patients prefer digital communication to interact with healthcare providers."
• "60% of patients are comfortable sharing their healthcare through a digital format."
• "Over 60% of patients say digital services are essential when choosing a physician."

What devices should I make my digital pt intake form available on?

• Computers - web-based forms offer reliable submission options.
• Smartphones - "85% of American adults use smartphones and check their phones an average of 58 times daily."
• Tablets - An excellent option for clients with accessibility needs.

3. Create customizable digital pt intake forms

Your digital intake forms should address the needs of your practice and add fluidity to daily operations.

What customizable features do I need for my digital pt intake form?

• To add or remove fields - Modify questions as you receive feedback.
• Ability to duplicate information - Reduce admin work and repetitive patient tasks.

Enhance your patient experience with digital pt intake forms

Every part of the PT patient experience matters, starting with the intake form. Your intake form should reflect the professional, easy-going, and dedicated treatment they will receive at your facility.